Terms & Conditions

   
  • Bookings must be paid in full in order to be finalised.
  • Bookings will still run if it is raining.
  • Our Glamping tents are waterproof and additional shade/rain cover is provided in the Barn area  .  
  • Cancellations are covered in our Terms and Conditions
  • Stays are transferable to another name.
  • Dates can be changed within the same 3 month period dependant on availability.
  • A transfer fee of $50 applies and minimum 7 days notice is required for any changes.
  • All transfers are at our discretion.
  • No cancellations/transfer during peak periods
  • Pets not permitted in tents
  • Quiet time from 10pm - please respect our other guests
  • No smoking in Glamping tents, or Rooms
  • No loud/offensive behaviour - we reserve the right to ask you to leave - such action is non-refundable

Terms of Booking  

·       Payment in full  is required for all  Bookings
By placing a booking with us, there are conditions during your stay you must agree to abide by.If you have any questions about booking with us, please contact us prior to making your reservation.

Deposits

·       To secure your booking for events that is to be held  in the future we require a deposit amount of 50% to be paid in advance and deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.

Payments

·       Payments can be made online / over the phone using a debit/credit card as well as by digital bank transfer. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments must be reimbursed   within seven (7) days of any request to do so.

Cancellation, Returned Deposit & Non-Arrival Conditions
       ·       Guests who need to cancel a booking should contact us as soon as possible.

·       Deposits already paid are only returned in accordance with the following conditions:


Bookings   will be subject to the following cancellation charges:

·         28 days or more notice prior to the accommodation period  we will retain 10% of the total    value of the booking;
   21 days notice prior to the accommodation period we will retain 30% of the total value of the booking;
  14 days notice prior to the accommodation period we will retain 50% of the total value of the booking;
  less than 7 days notice prior to the accommodation period we will retain 75% of the total value of the booking
;

·       48 hrs or less of arrival date = full amount of booking  forfeited

·       Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due.

·      
In the rare event we need to cancel your booking  for circumstances beyond our control   our liability to you is limited to the refund of any payment already made.

·       It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.

Gift Cards

·       Gift Cards are valid for 6 months from the date of purchase and are not redeemable for cash or refundable.
Gift Cards are not to be used in conjunction with special discounted rates and other promotions.

Check-in & Check-out

·       Guests must check-in and check-out by the times stated below:
Check-in by: 15:00pm and before 18:00pm on day of arrival. (Please contact us for arrivals after these hours)
Check-out by: 10:00 am on day of departure (Variations may be accommodated, please inquire before making your booking.)

Respect

·       All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.

 

Damages & Lost Propery

·       We reserve the right to charge the   guest for any damages caused through the course of a booking by any member of the booking party.

·       This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs.

·       The site has been furnished and equipped to a high standard please respect the care in designing and building the business and its landscape. An inventory has been taken of all equipment and furnishings.

 

·       Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise, collection can be arranged.

·       Please take all foodstuffs belonging to yourselves, put rubbish in the appropriate bins provided and clean and wash and pack away all crockery and cutlery used during your stay with us

Smoking

·       Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in  outside areas   

Pets & Service Dogs

·       We do accept pets throughout the camping and accommodation, but not inside the Glamping tents  .

Our Right to Cancellation

·       We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.

Adverse Weather Conditions

·       All bookings are subject to suitable weather conditions. In the unlikely event of adverse extreme weather conditions, we will contact you to reschedule your booking.

Campfires

·       Campfires are subject to suitable conditions and fire bans.

What happens if we are put into local lockdown?

If our region is placed under a local lockdown, we will notify you as soon as we are aware by email. We will then contact you arrange your dates to a date of the same value. If you decide to upgrade your booking or move to a different season additional costs will be payable

Layout of Accommodation   Camping and Glamping Locations